Terms of service

Last updated: 4 November 2026

Seller

monarceq.com (Mon Arc) is operated by Q Equestrian OÜ, registry code 17122977, VAT number EE102804010, Narva mnt 2-21, Tallinn, Estonia, email hello@monarceq.com, phone +372 5665 7261.

Orders and contract

Product descriptions, prices and delivery costs are shown before you order. Prices are in euros and include VAT. The contract is concluded when you place the order and we confirm it by email; the confirmation contains the key terms and your withdrawal information, and you can save or print these full terms at any time on this page. The contract language is English (an Estonian version of the key terms is available on the Eesti keeles page). We may cancel an order if a product is out of stock or the price shown was an obvious error; you are then refunded in full without delay.

Payment

Payment is made at checkout by card, Apple Pay, Google Pay or Shop Pay, processed by Shopify Payments. We do not store your card details.

Delivery

We deliver within the European Union. Delivery times and costs are described in the Shipping policy. The risk of loss passes to you when the parcel is handed to you.

Right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. The easiest way is our online form: Withdraw from contract here. Returns are free: we cover the cost of sending the goods back. Details, conditions and the model withdrawal form are in the Returns and withdrawal policy.

Faulty goods and complaints

You are entitled to the statutory remedies if goods are faulty or not as described: we are liable for defects that existed at delivery and appear within 2 years. A defect that appears within 1 year of delivery is presumed to have existed at delivery. Please notify us within 2 months of discovering the defect by email; we will respond within 15 days. You may choose repair or replacement; if that is impossible or unsuccessful, you may ask for a price reduction or a refund. All at our cost.

Disputes

Estonian law applies; this does not take away the protection given to you by the mandatory law of your country of residence. If we cannot resolve a complaint together, you can turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, www.ttja.ee, Endla 10a, 10122 Tallinn) or to a court.

Privacy

How we handle personal data is described in the Privacy policy.