Refund policy

Last updated: 4 November 2026

Right of withdrawal (14 days)

As a consumer you may withdraw from your purchase within 14 days from the day you (or someone you name, other than the carrier) receive the goods, without giving any reason. If an order arrives in several parcels, the 14 days run from the last one.

How to withdraw

• Online: Withdraw from contract here. Fill in your name, email and order number and press "Confirm withdrawal". We confirm receipt by email within 1 business day.
• Or send us any clear statement by email to hello@monarceq.com. You may use the model form below, but you don't have to.

It is enough that you send your notice before the 14 days end.

Sending the items back

Send the items back without undue delay and at the latest within 14 days of your withdrawal notice to: Q Equestrian OÜ, Narva mnt 2-21, 10117 Tallinn, Estonia. Returns are free: we cover the cost of sending the items back. We will reply to your notice with the return instructions.

Refund

We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We may wait with the refund until the items are back with us or you have sent proof of sending them, whichever is earlier. The refund goes to your original payment method, free of charge. If you chose a more expensive delivery method than our cheapest standard option, the difference is not refunded.

Condition of the items

You may handle the items as you would in a shop, to check size, fit and quality. If items show handling beyond what is needed to check them (for example worn or washed), we may deduct the resulting loss in value from the refund. Socks sealed for hygiene reasons cannot be returned once the packaging has been opened.

Faulty or wrong items

If an item is faulty or not what you ordered, contact us as soon as you notice. We will repair, replace or refund at our cost, in line with the statutory 2-year liability for consumer goods. See the Terms of service.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Q Equestrian OÜ, Narva mnt 2-21, 10117 Tallinn, Estonia, hello@monarceq.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______